FAQ's

When setting up your online shop, you will be prompted for the latest possible date that you wish to receive your garms. Any orders placed after 18 working days prior to this date will automatically be sent to home addresses. All orders receieved before this date are guaranteed to arrive in resort on or before your specified 'Requested delivery date'. If for some reason they don't make it to you before you leave, we will forward all outstanding orders onto their respective home addresses free of charge.

No. Orders will be grouped together into one delivery in order to reduce the carbon footprint.

Once your online shop is up and running, you will receive a notification email with a unique, one time use, discount code, which will reduce the price of any hoodie during the checkout process.

Yes, a small fee will be added onto the cost of each hoody to cover bespoke design costs. This fee depends on numerous factors which we will be happy to negotiate during your initial contact with us.

Once your resort is registered, and you have chosen and approved your garment design, you will be sent a link to your online store. This link can then be shared amongst your staff, who can then purchase their own garments. All garments purchased via this link will be personalised with your chosen design. All orders are then grouped together and delivered in batch to either your resort address or individually to staff home addresses.

No. All payments are handled through your personal online shop. Payment methods accepted are Visa, Mastercard, or American Express.

As the preview screen is an automated feature, we cannot guarantee that it is an exact representation of the garms we will produce and should be viewed more as a visual guideline.

Once submitted, your design will be returned to you in the form of a proof, which will be a more accurate representation of how your garms are likely to look. If you are still unhappy with the proof, our designers will work with you to ensure you are happy with the design before anything goes to print.

Unfortunately not. Any amendments should be made at the proofing stage, as once a your online shop is live, your design may have already sent to be set up for print. If no orders have been placed then it may be possible to amend your design still, in which case, please get in touch to discuss your design.

We want to make sure you get the most wear out of your new garms. To look after them, we recommend you follow our easy wash care guide below.

Please follow these instructions rather than the manufacturer wash care label, as that will not take your printed design into account:

• Before washing, undo buttons, close zips and check pockets for loose or sharp objects
• Wash at 30°
• Wash inside out
• Do not bleach
• Wash with similar colours
• Wash with similar textured garments
• To avoid excess friction, do not overload washing machine
• Do not leave in a wet environment
• Do not tumble dry
• Lay flat to dry to avoid shrinking
• Do not dry clean. Chemicals used in dry cleaning can damage the print on your garment
• Never iron over the imprint
• Iron on the reverse side using the lowest heat setting
• For best results wash before use

We expect the customisation to last the lifetime of the garment if this wash care guide is adhered to.
Always read the label and other garment wash care instructions.

GSM stands for Grams per Square Meter and is used the measure the thickness of the garment material

The higher the GSM number, the thicker the fabric.

A GSM rating can be found in nearly all our product descriptions. For t shirts for example, a lightweight fabric would be around 160gsm and a heavyweight around 200gsm

During the design stage, you are able to select/design a small logo, and a larger layout. These designs will then be used in the following positions:

If you wish to have your designs printed in alternative positions to these, please contact us.

We use a heat press method which is extremely hard wearing and is expected to last the lifetime of the garment.

Of course not silly! However, during the proofing process, our designers will duplicate your logo with an alternative colour so that no matter what colour garm you purchase, your logo will always show up.

Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please get in touch and we will try to put it right.

As we supply personalised goods, please be careful to check product size information before placing your order.

Once you have signed off your proof, we endeavour to have your online shop live within 48 hours. 

This will depend on the complexity of your design however, we endeavour to have your proof uploaded within 48 hours.